Terms and Conditions
Melanie Chadwick ("we" and "us") is the operator of (https://www.melaniechadwick.co.uk/) ("Website"). By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on my service mutually.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. All items are sent via Royal Mail standard service which is untrackable. If you would like a trackable service please request before payment to organise.
Our products are available to ship to the UK and Worldwide.
For UK orders please allow 2-5 working days for delivery and for international orders please allow up to 22 working days or longer where applicable/stated.
Shipping Destinations include:
AUSTRALIA & NEW ZEALAND
Unfortunately those based in the EU will not be able to buy through this site but you can buy through Melanie's Folksy shop https://folksy.com/shops/Mellybee
Melanie Chadwick accepts all debit and credit cards through Paypal. You can buy even if you don’t have a Paypal account.
When you order you’ll be taken through to a secure encrypted paypal site where you’ll be able pay directly for your goods.
Orders will be processed as soon as payment is received (unless you have bought something on pre-order*) and you will receive an email letting you know when your items are on their way to you.
If you have bought an item on pre-order then your item will be processed once the item is in stock. You will be sent an email when your order has been processed. Timeline for shipping is listed in the product description
IMPORT DUTIES AND TAX
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Melanie Chadwick encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Melanie Chadwick at the customers expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Return Due To Change Of Mind
Melanie Chadwick will happily accept returns on prints, calendars, cards and original artwork due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through e-mail.
The store credit is to the value of the goods returned and excludes the value of any shipping paid.
*Melanie Chadwick does not accept returns on commissioned or personalised artwork.
Damaged goods in transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you intially noticing damage or if you are not present, please contact Melanie Chadwick with photo evidence and your order number.
Melanie Chadwick cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.
If a workshop is cancelled by Melanie Chadwick then a full refund will be issued.
If a participant can no longer attend for any reason no refund will be issued unless Melanie Chadwick is given prior notice of 7 working days.
Gift vouchers for workshops, online and in person, must be used within a 12 month time frame from time of purchase and will expire after that time.
Melanie Chadwick accepts custom illustration. If you are interested in more details and pricing please get in touch via contact form. If you have ordered a custom illustration then you will receive an email asking for further details. The timeline will vary greatly on the type of illustration you have commissioned.
Any queries please contact Melanie through the contact form.